Cruise Port &
Destination Management
over 30 years
of expertise
international projects,
presentations and consultancy.
Cruise Terminal Optimization
Efficient terminal design and operations are crucial for enhancing the passenger experience, streamlining operations, and ensuring safety in cruise terminals.
Our consultancy services specialize in optimizing every aspect of terminal design and flow, from passenger and crew management to luggage handling. Our goal is to create a seamless and efficient terminal environment that maximizes capacity and minimizes wait times.
Our team of experts combines extensive experience in terminal design with a deep understanding of operational challenges in cruise terminals. We deliver tailored solutions that enhance both functionality and passenger experience.
Strategic Marketing and Sales
Maximizing the visibility and appeal of a port requires a well-crafted marketing and sales strategy tailored to the unique attributes, culture and opportunities of the destination. Our consultancy services specialize in developing destinations with targeted strategies that enhance market positioning, drive growth, and optimize revenue.
From establishing competitive port tariffs to formulating effective discount policies and berthing policies, we provide expert guidance to elevate your port or destination’s market presence.
Ayan Consulting strengthen brand positioning and market presence through effective marketing by attending to key events and strategic communication with clear business plans.
Destination Development & Experiences Design
Leveraging the Founder’s expertise as a licensed professional lecturer tour guide, we meticulously design and curate programs that align with the profiles of cruise companies, their crew members, and the lifestyle preferences of their passengers.
To achieve these goals, Ayan Consulting works closely with cruise companies and clients to respectively understand their brands, target demographics, and operational needs. This collaboration ensures that our programs are aligned with the cruise line’s objectives and enhance their service offerings.
We can also establish partnerships with local businesses, guides, and cultural institutions to enrich the excursion experiences and support the local economy.
Professional Training Programs
At Ayan Consulting, we offer expert-led training programs and professional courses designed to enhance the skills and knowledge of tour guides, tour bus operators, or port teams. With years of experience in organizing international trainings across the Mediterranean and onboard ships, we deliver programs that are both professional and appealing.
We create engaging training experiences that support and engage all the players of the cruise eco-system with interactive and practical elements.
Our informative programs equip participants with the skills and knowledge needed to excel in their roles, leading to improved performance and job satisfaction, while providing participants with credentials and certifications that reflect their expertise and commitment to professionalism in the cruise industry.
Tour Guide Training
- Expert Techniques: Develop advanced skills in guiding techniques, including storytelling, customer engagement, and cultural sensitivity. Our training ensures tour guides can deliver enriching and memorable experiences to passengers.
- Certification Programs: Offer guidance for a certification that reflects a high standard of professionalism and expertise, enhancing credibility and marketability for tour guides.
Tour Bus Operator Training
- Operational Excellence: tour bus operators in best practices for efficient and safe operations, including route management, customer service, and handling diverse passenger needs.
- Cultural and Local Insights: Equip operators with in-depth knowledge of local attractions and cultural nuances to enhance the overall passenger experience.
Port Team Training
- Operational Efficiency: Provide comprehensive training for port teams on operational best practices, including passenger handling and logistical coordination.
- Customer Interaction: Focus on enhancing customer service skills, ensuring that port staff can effectively manage passenger or crew inquiries and provide exceptional support.
Let’s talk.
Ayan consulting’s network and dedication to the cruise industry is unwavering. We look forward to developing our connections, exploring potential collaborations, and continuing to contribute to our shared vision of responsible tourism.